Facilitation Skills (2 Days)
Implement change and help individuals and groups achieve organisational goals
| By arrangement |
Target Audience
In recent years, facilitation has become recognised as an important management skill which helps organisations respond effectively to changing business environments. Facilitators are agents for change who have the ability and commitment to help individuals and groups improve their performance and achieve organisational goals. This programme is for anyone who wishes to become an effective facilitator.
Learning Outcomes
At the end of the two day programme you will:
- Understand the principles of facilitation and the role of the facilitator
- Develop the interpersonal skills of a facilitator
- Learn tools and techniques to aid problem solving and decision making
- Understand group processes and group signals
- Learn how to interact with groups and stay neutral
Key Content - Day One
- Overview, introductions, icebreaker
- What is facilitation?
- Facilitation styles
- Understanding groups
- Understanding individuals
- The facilitator and change
- Facilitative behaviours
- Developing empathy and trust
- Neutrality
- Active listening
- Questioning and intervention skills
Key Content - Day Two
- Summary of day one
- Preparing for group facilitation
- Beginning the session
- Problem analysis
- Exploring different viewpoints
- Reaching consensus
- Facilitating the review process
- Dealing with difficult situations
- Reviewing your own performance
- Next steps
- Evaluation of two day programme
“The Facilitation Skills course was very enjoyable and informative. It was good to finally truly understand “facilitation” and how it fits into my job. The versatile problem-solving and idea generating “toolkit” is what I am using the most in my workplace. I would recommend this course to anyone who has to run meetings or workshops, or even members of training departments, as there are many useful tools and techniques to use.”
Heather Grisedale, James Walker Group
